RETURNS AND EXCHANGES
At Maddiej's, we want you to love your shopping experience with us. If you are not completely satisfied with your purchase you may return the item within 14 days of receiving it for exchange or store credit ONLY (excluding custom orders). Item must be in its' original packaging and in condition which it was received.
Due to sanitation purposes, there will be NO EXCHANGES on items such as earrings/intimates/swimwear.
You will be responsible for the cost of shipping fee for returning your item(s). Shipping costs are non-refundable. If you receive a refund shipping will be deducted from your refund.
WE ARE NOT RESPONSIBLE FOR LOST/DAMAGED PACKAGES IF YOUR PACKAGE STATES IT HAS BEEN DELIVERED
LOCAL DELIVERY/MEETUP POLICY
Local Delivery is only available in specific areas in Dade and Broward counties. The areas are as followed
In Dade; Miami Gardens, Miami Lakes, Opa Locka, North Miami and North Miami Beach
In Broward: Miramar and Pembroke Pines
If you do not live in any of the listed areas for delivery, Meetup services can be arranged in either nearest location to you.
***Due to COVID-19, please use face covering during time of delivery or meetup***
Please be sure when selecting this option, a current phone number is added to the order form prior to checking out so you can be contacted for arrangement of delivery or meetup. Failure to do so will result to order being shipped out via Standard delivery.