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PROCESSING AND SHIPPING
Order Processing: We want to be sure your purchase is handled with love and care, please allow up to 2-3 business days for processing on all domestic shipping orders.
Express/Overnight shipping will processed same day.
At MaddieJ's, we offer standard domestic shipping at USPS service rates.
And Express/Overnight shipping is also available at USPS service rates
Custom Piece orders are not eligible for Express/Overnight shipping as these are one of a kind pieces handmade pieces. And turnaround is 2-6 weeks for shipping after processing.
Standard domestic shipping is 3-4 days after order has been processed.
For Express/Overnight shipping, order must be placed by 3pm EST. to be shipped out same day after processing.
WE ARE NOT RESPONSIBLE FOR LOST/DAMAGED PACKAGES, IF YOUR PACKAGE STATES IT HAS BEEN DELIVERED SUCCESSFULLY.
RETURNS AND EXCHANGES
At MaddieJ's, we want you to love your shopping experience with us. If you are not completely satisfied with your purchase you may return the item(s) for exchange or store credit ONLY as long it meets the following requirements:
You must contact us within 48-72 hours of delivery
Items must be unworn, undamaged, unused and in original packaging with tags still attached
If requirements are met, within 4-7 business days a store credit will be issued.
**Custom Pieces, Earrings, Swimwear and Intimates' are not eligible for return or exchanges**
MaddieJ's only accepts exchanges and returns.
NO REFUNDS ONLY STORE CREDIT
Due to COVID-19, we are not accepting any returns at the moment. We will inform when our regular policy resumes.
You will be responsible for the cost of shipping fee for returning your item(s). Shipping costs are non-refundable.
To submit a return or verify the status of a returned item, please contact us at
Please be sure to include your order number so we can reply efficiently.
SALE ITEMS ARE FINAL MARKDOWN AND NOT ELGIBLE FOR RETURNS/EXCHANGES